Featured Homeowner: Susan Battafarano Shares Her Experience Using ServiceWhale

It’s always a treat to speak with the homeowners that have used ServiceWhale to get a great price on their home improvement project. Recently we had the pleasure of speaking with Susan Battafarano to learn a little more about her experience with ServiceWhale.

ServiceWhale: What prompted you to use ServiceWhale? What was the issue were having that you were searching for a home improvement contractor?

Susan Battafarano: I had a hot water heater go bad on me after so many years. Of course those things are unexpected. My initial instinct was to go to the home improvement store to get a price but when I did, I realized that the prices were out of my range. I called my plumber and he gave me a similar price of over $1000.00.

SW: How did you hear about ServiceWhale?

SB: My plumber had told me that he used Bradford White water heaters so I started researching that brand. My search brought me to ServiceWhale. I was curious and thought it was worth giving it a try. I specified that I needed a hot water heater and got several quotes. I chose the least expensive quote.

SW: Did you find ServiceWhale easy to use? What was your experience like generating quotes on ServiceWhale?

SB: I was surprised how interactive ServiceWhale was and how quickly I got quotes after putting in my information. It was pretty quick and very user friendly.

SW: What did you like most about ServiceWhale?

SB: Nick from ServiceWhale! The contractor I chose didn’t get back to immediately but Nick interceded so I didn’t have to worry. He made me feel very confident that it was being taken care of. It was like I was his only customer.

With the $50 that ServiceWhale gives you to use toward the project, the price ended up being around $700 for what was over a thousand dollars anywhere else. I got a really good deal. Plus the guys from Quality Comfort came a day early because they had a cancellation. They had it up and running in an hour.

It was just great and everything is running smoothly. I have nothing but great things to say about ServiceWhale.

SW: What did you think of Quality Comfort?

SB: They were perfect. Like I said, they called me to let me know they had a cancellation and asked if I wanted them to come out a day early. There wasn’t even a question in my mind, yes I would love to have hot water.

SW: Would you use ServiceWhale again in the future and/or recommend it to others?

SB: Yes, actually I have another job that I went through ServiceWhale for. I’m having my bathroom remodeled right now. I did a complete demo and we are enlarging the bathroom a little too.

I would absolutely recommend ServiceWhale to others. As a matter of fact, I’ve gone on Facebook and Twitter and also emailed everyone I know to tell them that they should go through ServiceWhale if they have any jobs that need to be done because it will save them money and that the personal service I received was a great feature.

I’ve had the experience in the past of having to get on the internet to research contractors and then have them come to give quotes. A lot of times their quotes were just way out of the ball park. On ServiceWhale you can get the price and then have people come over.

SW: If someone were on the fence about whether or not to use ServiceWhale, what would you say to them?

SB: I would tell them that they should be more on the fence about not using ServiceWhale. I would recommend this service for the homeowner that doesn’t have a friend or family member in the business. If someone is on the fence about whether or not to use ServiceWhale, I would probably just tell them to try it. It absolutely has significant benefits, and takes a lot off your shoulders as far as finding contractors.

Interested in getting a price for your next home improvement project? Get quotes now by visiting our website!